And this is how it's done:
1. Returns form
To return your item, please use the returns form found in your parcel.
2. Reason of return
Afterwards, please write down the item description, item number and the size of the item(s) you would like to return. Additionally you can let us know if you would like to exchange for another size.
Alternatively, you can write your customer account number and the information about the item(s) on a piece of paper and include it with the parcel.
3. Add the returns form to the parcel
Next, please add the returns form to your parcel, as we will not otherwise be able to identify your return correctly.
4. Send the parcel
Please send your parcel to the following return address:
E.M.P. Merchandising HGmbH
Am Stadtwalde 12
Your refund or exchange will be processed as soon as your return shipment has been received.
If you are not completely satisfied with the items you have purchased on our website, we are happy to offer exchanges within 30 days. Please send your return with adequate postage when returning items to EMP.
For hygiene reasons we have a no returns policy on underwear, swimwear and selected jewellery.
Remember to obtain proof of postage and the code to track your return.
You still have questions?
Just contact our crew at our Customer Service. We’ll be glad to help you.