FAQ Shipping & Delivery

For standard deliveries, the package will normally be delivered within 3-5 working days. You can check the exact status of your order in your customer account under the point 'Orders'. As soon as your order has been dispatched, we will send an email confirmation.
You can check the status of your order in your customer account under the point 'Orders'. However, if you have placed the order as a guest, this service is unfortunately not available. In any case, you will receive a confirmation of dispatch from us by email.
Unfortunately it is only possible to change the delivery or billing address for orders placed using pre-payment as a payment method. In our quick delivery process, a pre-paid order is sent directly for processing and packing after the order has been placed. For this reason, a change of address is no longer possible. We ask for your understanding.
Unfortunately it is only possible to make changes to orders placed using pre-payment as a payment method. In our quick delivery process, the order is sent directly for processing and packing after the order has been placed. At this point, it is no longer possible to make changes. We ask for your understanding.
If your order includes a pre-ordered product, we will deliver all of the items ordered together on the day that product is published. All items in an order are shipped together, we do not offer partial deliveries.